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Where can I see details of an individual message?

Loyalty Insights(39)

Where can I see my loyalty overview?
How do I choose which stores to review?
How do I change the reporting period?
Where can I see customers who returned within 30 days?
Where can I see sales from returning customers?
Where can I review the redemption rate?
Where can I find customer issues that need follow-up?
Where can I see customer retention?
Where can I find customers who visited once?
Where can I see my regular customers?
Where can I find regulars who have not visited lately?
Where can I check whether new customers come back?
Where can I compare returning customer spending?
Where can I see the journey to becoming a regular?
Where can I see what returning customers contribute?
Where can I see the most redeemed items?
Where can I see the top redeeming customers?
Where can I see loyalty performance?
Where can I check customer tagging?
Where can I see customers redeeming rewards?
Where can I see visits needed before redemption?
Where can I check customer phone number capture?
Where can I review loyalty investment and assumptions?
Where can I find customers with a reward waiting?
Where can I see the top redeemed rewards?
Where can I review offer outcomes?
Where can I see customers using offers?
Where can I see offer usage?
Where can I see inactive customers won back by offers?
Where can I review sales and discounts from offers?
Where can I compare individual offer performance?
Where can I see feedback insights?
Where can I explore customer ratings?
Where can I see feedback received?
Where can I explore feedback sentiment?
Where can I review feedback needing follow-up?
Where can I see what customers appreciate?
Where can I see customer concerns?
Where can I compare stores?

Sales Dashboard(6)

Where can I see today’s sales highlights?
Where can I switch between sales and orders?
Where can I see what drove sales?
Where can I see the busiest days and hours?
Where can I see the best-selling products?
Where can I see spending by bill size?

Where can I see customer growth over time?
Where can I compare new and repeat customers?
Where can I see customer visit patterns?
Where can I compare new and repeat customer spending?
Where can I check customer visit frequency?
Where can I search for a customer?
How do I filter the customer list?
How do I choose the customer columns I see?
How do I sort customers by visits, spend or points?
How do I move through the customer list?
Where can I find the customer list download?
Where can I see a customer’s profile?
Where can I see a customer’s current points?
Where can I see a customer’s value and personal information?
Where can I see a customer’s purchases?
Where can I see the items in a purchase?
Where can I see cancelled purchases?
Where can I see a customer’s redemptions?
Where can I see a customer’s points history?
Where can I see earned points?
Where can I see manual points adjustments?
Where can I see reversed or expired points?
Where can I see coupons and offers sent to a customer?
Where can I see used or cancelled coupons?
Where can I see a customer’s referral history?
Where can I see a customer’s feedback history?
Where can I see a customer’s lifecycle summary?
Where can I see a customer’s favourite products and categories?
Where can I see a customer’s visit and order behaviour?
Where can I see a customer’s loyalty behaviour and segments?
Where can I see customer relationships and data availability?

Where can I see saved audiences?
Where can I create an audience?
Where can I edit audience rules?
Where can I see audience performance?
Where can I see audience loyalty behaviour?
Where can I see audience visit, offer and feedback trends?
Where can I review the rules for an audience?
Where can I search or download customers in an audience?

Loyalty Setup(8)

Where can I see reward redemption trends?
Where can I see recent points activity?
Where can I view the current loyalty rules?
Where can I configure how customers earn points?
Where can I configure points redemption?
Where can I configure points expiry?
Where can I configure loyalty milestones?
Where can I review loyalty changes before saving?

Where can I browse premade offers?
Where can I see my store’s offers?
Where can I create an offer?
Where can I see an offer’s details and performance?
Where can I see an offer’s redemption history?
Where can I edit an offer?
Where can I set an offer’s validity and redemption limits?
Where can I choose an offer’s audience?
Where can I preview an offer before saving?
Where can I manage birthday offers?
Where can I create a birthday offer?
Where can I manage anniversary offers?
Where can I create an anniversary offer?

Communication(15)

Where can I see scheduled communications?
Where can I find the actions for a scheduled communication?
Where can I create a communication?
Where can I choose communication channels?
Where can I preview an app notification?
Where can I schedule a one-time communication?
Where can I schedule a weekly communication?
Where can I schedule a monthly communication?
Where can I manage birthday notifications?
Where can I see upcoming customer birthdays?
Where can I see birthday notification history?
Where can I create a birthday notification?
Where can I manage anniversary notifications?
Where can I see upcoming customer anniversaries?
Where can I see anniversary notification history?

Where can I see communication channels and credits?
Where can I see SMS delivery performance?
Where can I see email delivery performance?
Where can I see WhatsApp Utility delivery performance?
Where can I see WhatsApp Marketing delivery performance?
Where can I see app notification delivery performance?
Where can I view sender profiles?
Where can I search delivery logs?
Where can I see details of an individual message?
Where can I see SMS credit transactions?
Where can I see email credit transactions?
Where can I see WhatsApp Utility credit transactions?
Where can I see WhatsApp Marketing credit transactions?
Where can I manage message templates?
Where can I create an SMS template?
Where can I create an email template?
Where can I create a WhatsApp Utility template?
Where can I create a WhatsApp Marketing template?
Where can I create an app notification template?
Where can I edit an SMS template?

Where can I see all feedback forms?
Where can I open a feedback form’s dashboard?
Where can I see overall feedback analytics?
Where can I compare feedback forms?
Where can I see the key areas customers mention?
Where can I compare feedback across stores?
Where can I see feedback by category?
Where can I search and filter recent feedback?
Where can I see the details of customer feedback?
Where can I start a follow-up offer for feedback?
Where can I view a feedback form’s settings?
Where can I edit a feedback form’s appearance and questions?
Where can I edit feedback categories and reasons?
Where can I configure points for feedback?
Where can I set feedback timing and expiry?
Where can I choose the feedback delivery channel?
Where can I configure negative feedback alerts?
Where can I configure online review requests?
Where can I preview a feedback form before publishing?
Where can I create a feedback form?

Where can I browse QR templates?
Where can I find my QR codes?
Where can I create a QR code?
Where can I customize a QR code’s design?
Where can I set QR code availability and expiry?
Where can I preview a QR code before publishing?
Where can I view and download a QR code?
Where can I find QR edit, download and print actions?
Where can I see QR scan performance?
Where can I see QR scan details?
Where can I find a QR draft’s delete action?

Where can I see referral results?
Where can I see referral performance over time?
Where can I see the top referring customers?
Where can I view referral program settings?
Where can I see referral settings history?
Where can I configure referral rewards and triggers?
Where can I configure referral limits and review the program?

Where can I find and filter my stores?
Where can I see a store’s details?
Where can I edit store details and view POS integration settings?
Where can I see a store’s KPI dashboard?
Where can I manage a store’s user access?
Where can I view the global loyalty menu?
Where can I edit the global redemption menu?
Where can I manage store tag types?
Where can I add a root tag type?
Where can I open a store’s redemption menu?
Where can I edit a store’s redemption menu?

Where can I see and filter users?
Where can I view a user’s details and store access?
Where can I edit a user’s details and role?
Where can I create a user invitation?
Where can I find user status and session actions?

Where can I view or update my profile?
Where can I change my password?
Where can I find email two-factor authentication?

Where can I see details of an individual message?

Navigate to Channels, click WhatsApp Utility, click View channel, click Message Logs, find the message row, and click View details.

Channels screen showing how to answer: Where can I see details of an individual message?

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