1. Refund Eligibility
- Refund requests may be considered for unused communication credits.
- Full or partial refunds may be approved depending on the credits remaining and the circumstances of the purchase.
- Credits that have already been consumed for SMS, WhatsApp, Email, or other communication services are generally non-refundable.
- Duplicate payments, incorrect charges, or payment-related technical issues will be reviewed for refunds.
2. Refund Process
- Customers can request a refund by contacting support@reglrs.ai with their purchase or payment details.
- All refund requests are subject to verification and approval by the Reglrs team.
- Approved refunds will be processed through the original payment method using our payment partner, Razorpay.
3. Partial Refunds
If a portion of purchased credits has already been used, any eligible refund will be calculated based on the remaining unused credits and applicable purchase terms.
4. Refund Processing
Once approved and initiated, refunds typically take 5–7 business days to reflect in the original payment account, depending on the payment method and banking provider.
5. Credit Adjustments
Credits corresponding to a refunded purchase will be deducted or adjusted from the customer's Reglrs account. Refunds will not result in duplicate credits or incorrect account balances.